A.D. CANTELMO REALTY/TONY CANTELMO
BROKER
TONY CANTELMO

A.D. Cantelmo Property Management Our Business is Property Management in Orange County California            

 

 

Kohler, customer service, "TERRIBLE"

 

 

  I have always thought that Kohler was a very good product, and I still do, but my experience with their customer service is bleak. I bought two Kohler toilets from Home Depot, when I unpacked the first toilet, I started to put it together and the nuts that hold the tank to the bowl were missing. As frustrating as it was to have to stop and go back to Home Depot and get the nuts, Home Depot was gracious as usual and gave me what I needed. I thought maybe someone had opened the box and took the nuts to replace what they may have been missing.  So I installed the toilet and decided to replace another toilet, in the downstairs bath, so I went back to Home Depot and this time I bought the Kohler “Touch less Toilet”. I checked the box to make sure it was not opened and I came home and started to put the toilet together and the same nuts were missing from the box.

 

I was embarrassed to go back to Home Depot and tell them again that the nuts were missing, so I called Kohler and after waiting for 20 minutes on the phone, I finally talked to a representative and she did not seemed surprised, so I had her call Home Depot and tell them to give me what I needed. No problem, So I made another trip to Home Depot and received the parts I needed and I installed the toilet. Everything worked fine for a day or so and then the toilet started to flush on its own, and also at times the toilet would keep running until you flushed it again, so I called customer service again and again I waited about 20 minutes on the phone. I finally talked to a rep and that was around the 2nd or 3rd of June. The rep had me do some checking of the works of the toilet and I told her that the mechanism that is that allows the toilet to flush without touching is was becoming wet. She told me that was a problem and she had me turn a part to see if I could fix it and in the end, she decided that I needed a new part and she would send it to me. The rep told me that I would have it in seven days.

 

After a couple of weeks, I called again and again waiting on the phone for quite some time, and the toilet still running on occasion and flushing on its own I talked to another rep and he told me that the part was on a 28 day back order. When I said that I was told that I would have it in seven days, his response was “the other rep was wrong”. In the mean time my water bill went up due to the fact that if you don’t wait by the toilet and make sure it stops, it could run, and run, and run until someone flushes it again.

 

This is August 4th and I called again yesterday to Kohler letting them know that I still, after 2 months have yet to receive my parts. And again after waiting on the phone, I again talked to a rep and he said that the part had just come in and was sitting on the truck as we speak and it should be in my hands in a few days. From 7 days to 2 months, I am still waiting for my part. I have to say as a Realtor and a General Contractor, I have recommended Kohler products many times and that is going to stop. I still feel their products are very good, but if you can’t rely on the customer service of a company then even if they make good products the hassle of dealing with something that goes wrong is not worth it.    

 

I spent well over an hour in total, waiting to talk to a rep and not getting any satisfaction now 2 months after my first call. I realize this situation is not a disaster, but still very frustrating non the less. Kohler, you need to do much better for your customers.

 

 

    A.D. Cantelmo Property   Management Specializes in Property Management in Orange County Ca

Featured Listings

 

Email Agent

Enter your email address and I'll reply as soon as possible.

Type the characters

 
Realtor Equal Housing Opportunity Multiple Listing Service
 
 

What my clients are saying  

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

"10 out of 10 I am so Happy Since I left my old company and I joined AD Cantelmo Property Co I am stress free I live in a different state and this company watches my house and always Mr Tony Cantelmo is on top of things I really want to thank you for what you do for me and I would really Recomend this Company to any and every one Thank You again. Shawn" ------------------- "I need to trust the people I work with and I trust Tony. He stays on tops of things, communicates well, and gets things done. He not only gets things done but he gets things done the right way. Jim"

 

~ Shawn

More Reviews

Want to Know How Much Your Home is Worth?

Get Your FREE Home Market Analysis Report Right Now!

YES, SHOW ME NOW