A.D. CANTELMO REALTY/TONY CANTELMO
BROKER
TONY CANTELMO

A.D. Cantelmo Property Management Our Business is Property Management in Orange County California  

 

 

Home Depot and Loyalty

 

 

  I am a huge fan of Home Depot, and for good reason. I can go into a Home Depot and just walk around and look at new things and get Ideas. With my back ground as a contractor my Home Depot appeal, is more than just a hobby and even as A Real Estate Broker, I use Home Depot all the time, but the one thing that I love, is the loyalty that Home Depot has to their customers.

 

As a contractor I have spent much of my money on tools in years past and I have very fond memories of taking a well used tool that had stopped working back to Home Depot. They would take the used tool back and give me a brand new one to replace it. Now things are not that easy today, but for me, those days of their loyalty to me created my loyalty to them.

 

About 6 months ago I bought a Malibu LED patio spot light. A week ago it stopped working, so I tried to figure out how to replace the bulb. I could not and I did not realize you don’t replace the bulb, they are supposed to last many years. I took it to Home Depot with no box, no receipt and asked the man in the electrical department to help me. He was a little hesitant when I asked for a replacement light and I understood that, but I asked him to call the manager. He explained the situation to the manager and without even talking to me the manager gave his approval for the replacement of the light. The man working in the electrical department seemed surprised at the manager’s decision, but I was not. I expected it and before I left the store with my new replacement light, I spent another $120.00 on a new fountain for my yard. Situations like this are common place at Home Depot and I understand that other stores also treat their customers the same way, but Home Depot has been treating me with this type of care for many years and I will continue to spend my money in their stores.

 

The funny thing is that as I was looking at the fountain to buy I had a couple of questions about the fountain so I sought a person in the garden department. I ran into a Home Depot employee who was talking to a man, but once he saw that I was waiting to talk to him both of the men started over towards me to find out what my question was. The other man was a vendor from Kellogg soil products and he was also very helpful and I ended up not only buying the fountain, but I bought the Kellogg potting soil. So even the vendors who service Home Depot are very willing to help.

 

Loyalty to me is a very important part of my life. I have never changed my cell phone company, although the company has changed many times and I rarely feel that Verizon is loyal to me. I have been with Direct TV for years but again, I don’t have the loyalty feeling. I use many other stores and have been treated very well, but to me Home Depot is a big box store that acts more like a Mom and Pop. I know not everyone will agree with me and that’s OK, but I wish all businesses would be loyal to their customers and I am going to work very hard to create loyalty with my customers as well.    

 

 

        A.D. Cantelmo Property   Management Specializes in Property Management in Orange County Ca.

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What my clients are saying  

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

"10 out of 10 I am so Happy Since I left my old company and I joined AD Cantelmo Property Co I am stress free I live in a different state and this company watches my house and always Mr Tony Cantelmo is on top of things I really want to thank you for what you do for me and I would really Recomend this Company to any and every one Thank You again. Shawn" ------------------- "I need to trust the people I work with and I trust Tony. He stays on tops of things, communicates well, and gets things done. He not only gets things done but he gets things done the right way. Jim"

 

~ Shawn

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