A.D. CANTELMO REALTY/TONY CANTELMO
BROKER
TONY CANTELMO

A.D. Cantelmo Property Management
Our Business is Property Management Orange County California

Being customer friendly needs to make a comeback

Don’t you just hate being taken for granted by a company you do business with. I do! When I call a company to get some answers, the circle that many companies put you through is frustrating at best and then when you finally get someone to talk to; they are obviously not in this country and rarely can help me with my problem. I want to get angry with the person that I am talking to, but I know that they are just trying to make a living. I do get angry with the company that does not give me good customer service.
Remember when the business motto was “the customer is always right”. WOW, that sounds like a foreign language now, in fact many times when I talk to a company; they make me feel as though my business is not really important to them at all. The reason for this is that many of these businesses really don’t care if you use them or not. They spend so much money on getting new customers that they forget about the customers they already have and they know that whatever competition they have will treat all of us the same way, lousy.
Why has this happened? The answer is easy, we let it happen. We go to the big box store instead of the local hardware store and we like the one stop shop when it comes to everything from our TV provider to our groceries. Today. I heard that radio shack is filing for bankruptcy and closing many stores. 20 years ago, radio shack was a booming business and now has become obsolete. The larger one stop shop stores like fry’s has really put radio shack out of the main stream and put it on the back burner of the minds of consumers. Now many of these issues are because the businesses themselves don’t keep up with the changing needs of society and radio shack is in that category, but most of the problem is that we as consumers are trading customer service for convenience.
I was talking to one of my clients yesterday and he was telling me how he appreciates the way I rum my company. When he was eighth another company a few years ago, he used to worry about his property, but now he is able to relax. I really appreciate him telling me that, because I do work very hard to make sure my clients are very comfortable with my service and him telling me that he does not worry anymore makes me feel as though I am doing my job. To me the best way to put people at ease is to talk to them any time they feel as though they need to talk.
Providing good customer service may be a lost art, but I think it needs to come back and the only way that will happen is for the consumer to demand it. Remember, in the end, the customer if they use their power, is always right





A.D. Cantelmo Property Management
Specializes in Property Management Orange County Ca.

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What my clients are saying  

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

"10 out of 10 I am so Happy Since I left my old company and I joined AD Cantelmo Property Co I am stress free I live in a different state and this company watches my house and always Mr Tony Cantelmo is on top of things I really want to thank you for what you do for me and I would really Recomend this Company to any and every one Thank You again. Shawn" ------------------- "I need to trust the people I work with and I trust Tony. He stays on tops of things, communicates well, and gets things done. He not only gets things done but he gets things done the right way. Jim"

 

~ Shawn

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