A.D. Cantelmo Property Management
Our Business is Property Management Orange County California
Being customer friendly needs to make a comeback
Don’t you just hate being taken for granted by a company you
do business with. I do! When I call a company to get some answers, the circle
that many companies put you through is frustrating at best and then when you
finally get someone to talk to; they are obviously not in this country and rarely
can help me with my problem. I want to get angry with the person that I am
talking to, but I know that they are just trying to make a living. I do get
angry with the company that does not give me good customer service.
Remember when the business motto was “the customer is always
right”. WOW, that sounds like a foreign language now, in fact many times when I
talk to a company; they make me feel as though my business is not really
important to them at all. The reason for this is that many of these businesses
really don’t care if you use them or not. They spend so much money on getting
new customers that they forget about the customers they already have and they
know that whatever competition they have will treat all of us the same way,
lousy.
Why has this happened? The answer is easy, we let it happen.
We go to the big box store instead of the local hardware store and we like the
one stop shop when it comes to everything from our TV provider to our groceries.
Today. I heard that radio shack is filing for bankruptcy and closing many
stores. 20 years ago, radio shack was a booming business and now has become
obsolete. The larger one stop shop stores like fry’s has really put radio shack
out of the main stream and put it on the back burner of the minds of consumers.
Now many of these issues are because the businesses themselves don’t keep up
with the changing needs of society and radio shack is in that category, but
most of the problem is that we as consumers are trading customer service for convenience.
I was talking to one of my clients yesterday and he was
telling me how he appreciates the way I rum my company. When he was eighth
another company a few years ago, he used to worry about his property, but now
he is able to relax. I really appreciate him telling me that, because I do work
very hard to make sure my clients are very comfortable with my service and him
telling me that he does not worry anymore makes me feel as though I am doing my
job. To me the best way to put people at ease is to talk to them any time they
feel as though they need to talk.
Providing good customer service may be a lost art, but I
think it needs to come back and the only way that will happen is for the
consumer to demand it. Remember, in the end, the customer if they use their
power, is always right
A.D. Cantelmo Property Management
Specializes in Property Management Orange County Ca.