A.D. CANTELMO REALTY/TONY CANTELMO
BROKER
TONY CANTELMO

A.D. Cantelmo Property Management
Our Business is Property Management Orange County California

Threading the Needle


As a Property Manager, sometimes it feels like I have to thread the needle when it comes to what a Tenant wants, and what a Tenant needs. Many times, when I get requests from a Tenant, I may think that the request is reasonable, but then I have to weigh that, with, is the request required.
That may sound strange. You may say that if the request is reasonable, then the request should be honored. I understand that way of thinking. We all want to live in the best house we can, with all the amenities and all the aesthetics available. But as every homeowner knows, the things we want are not always financially possible.

The same goes for Owners of investment properties. Every Investment property owner wants to have a beautiful updated home. Not only will you be proud of the home, you would in most instances be able to get more money, when you rent the home. But just as with personal residents, Investment properties cannot always be upgraded the way we would like.

Weighing the issue

Let’s go back to my small dilemma, of weighing what is a reasonable request from a Tenant, and what is really necessary. As a Property Manager, I want my Tenants to be very happy with the home they live in. I want them to be able to use that property to be able to fulfill their needs, and be able to do that is a pleasant and safe manner. I also understand that the property owner hires me to not only make sure that the Tenant is happy and the property is maintained, but also to make the necessary decisions as to what expenditures are necessary and what are not.

Let me give you a couple of examples.

I have a property that is an older property and is not highly updated. Everything work fine in the property, but not everything is new, in fact some of the things in the property are old. The owner understands that, and keeps the rent low. I also understand both issues, but because the property is old, I keep my eye on things making sure things are safe and when I get a request for a new Range, I take that very seriously. In that situation, even if I think the range can be fixed and extend the life of the Range, I would probable replace the range to be safe. In this case, I Take in consideration the age of the property and the age of the range and make the decision to upgrade.

I have another Property that is very nice with relatively new appliances and has been remolded a few years ago. The current Tenants lease was coming up and they said they wanted to stay, but would like the carpet in the living room to be replaced. They felt the carpet was old and the color was not to their liking. I understood their request, and quite frankly, I think it was reasonable. In this case, I denied their request, because I felt the carpet, though coming to the end of its useful life, still had some usefulness left and I was not ready to replace it.

Two reasonable requests, two different outcomes. Even though I agreed with both requests, one had a safety aspect to it, and one did not. In weighing requests, I always take the safety issues very seriously and aesthetic issues are cost issues.
Obviously, when I deny requests that are reasonable, it can create anger. Usually that goes away with time, but sometimes it damages the Tenant, Property Manager Relationship, but that is part of the job.

Let’s go back to the carpet situation. I do take one other thing into consideration, with aesthetic issues. If I think that a Tenant may not renew a lease because of that issue, my decision may go the other way. It would depend on the cost of the upgrade and the cost of losing the Tenant. If I think that I could rent the property quickly with little impact on the property owner’s bottom line, I probable still deny the request, but if I think that the owner may lose more money, with the Tenants moving out, then the upgrade would cost, then I would honor the request.

In making decisions, I have to always look at what is best for my client, the owner of the property. Keeping a property safe, benefits my client. Upgrading the property, benefits my client, but only when the time is right

If you have any questions, you can contact me any time

Tony Cantelmo
714-313-7413


A.D. Cantelmo Property Management
Specializes in Property Management Orange County Ca.

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What my clients are saying  

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

"10 out of 10 I am so Happy Since I left my old company and I joined AD Cantelmo Property Co I am stress free I live in a different state and this company watches my house and always Mr Tony Cantelmo is on top of things I really want to thank you for what you do for me and I would really Recomend this Company to any and every one Thank You again. Shawn" ------------------- "I need to trust the people I work with and I trust Tony. He stays on tops of things, communicates well, and gets things done. He not only gets things done but he gets things done the right way. Jim"

 

~ Shawn

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