A.D. Cantelmo Property Management
Our Business is Property Management in Orange County California
If a client is not happy, why make them stay
How frustrating is it, when you sign up for a service and
then you find out that service is not what you bargained for, but you are
stuck. It happens all the time and I always wonder why businesses want to force
people to stay with them, if they don’t want to be with that business anymore.
No more long term Contracts
I was talking to a friend the other day and I was telling
him that I decided not to sign people up for any long term contracts for my
Property Management Company in Orange County Ca. I told him that if someone is not happy, I want
them to be able to find a company that they will be happy with. He thought I
was crazy to allow people to either break the contract without any ramifications, or sign up for month to month service, but
the more I think about it, the more I feel it is the right decision. I rarely
lose clients, but if a client is not happy, then I want them to be able to make
the decision to go without any worries.
Stress free environment
I remember when I was first starting my business, there was
a client that wanted to join my company, because the company he was with was not doing their job, but the company that they were with
would not let them out of their contract. It caused him great stress, because
that company was not performing the way they promised. They waited for the contract
to expire and then became a client of mine. I think back to that and I think
that company was wrong to create stress and I do not want to
be one of those companies. My goal is to take the stress away from my clients,
not create stress.
I had signed a client recently and his property was being
rented out by three friends of his daughter. He wanted a Property Manager to
keep things in a business like fashion. I did the walk through and after that he
called and said his daughter’s friends were not happy about having a Property Manager. He asked if he could break the contract. I told him that there would
be no problem, but he would need to pay me for my time. He agreed and we parted
ways with no stress.
Being able to break a contract that is not working out is a
good thing for customers and also a good way to do business. My decision
to
stop long term contracts, for me is works and even
though
it may cost me some money in the short run, I think it will be a boost
to my company for the long run, and I am in this for the long run.
A.D. Cantelmo Property
Management Specializes in Property Management in Orange County
Ca.