A.D. CANTELMO REALTY/TONY CANTELMO
BROKER
TONY CANTELMO

 

 

 

A.D. Cantelmo Property Management
Our Business is Property Management Orange County California
 

Why you need to treat Hoarders with care

 

Keeping rental properties clean and safe is a priority to Landlords and Property Managers, but when you are confronted with a Tenant who is a “Hoarder” The resolution to that problem may be difficult.

First being a Hoarder is considered a mental disorder by the American Psychiatric Association and Hoarders are a protected class and need to be handled with care under fair housing.

What you will find with most Hoarders is that they try to hide their disorder from others, by not having anyone enter their home. As a Property Manager, when you try and make arrangements for any repair or inspection they will find excuse after excuse to avoid the contact. If that is happening the Property Manager has a good clue that there is something going on inside the unit and needs to carefully insist with compliance. If a Landlord or Property Manager finds that a Tenant is a Hoarder, their first reaction can’t be Eviction.

Again, remember the Hoarder is usually embarrassed that you have found out about their disorder, so you need to handle them with care. Then you need to sit them down and try to somehow accommodate them. 

Safety and Sanitary Conditions

The important thing to stress to the Hoarder is that the safety of all Tenants including the Hoarder is imperative. How do you accommodate a Hoarder, Well that may not be easy, but it’s worth a try. And once you find out you are dealing with a Hoarder, you need to start to document all contact with them and all efforts you make to accommodate them.

Try to work with the Hoarder


One way to accommodate a Hoarder is to find  some storage space for them to use. That way you get some of the items out of the housing area and into a separate area. That may not always be easy depending of the extent of the disorder.

Next try and make reasonable expectations requirements to the Hoarder a priority and stress to them that you need the Home to be safe and sanitary. You don’t want to make it seem as though you expect a perfect situation, but it must be safe for all including the Hoarder themselves and make sure your discussions are sensitive but documented.


If the Hoarder does not comply with your reasonable requests, then you may need to move to eviction. Remember, documentation is going to be very important to be successful.

Trying to avoid Eviction is very important for both the Tenant and the Property Manager or the Landlord. Hoarding can be a big problem depending on the extent of the disorder and handling the problem with care is key to a successful outcome.



A.D. Cantelmo Property Management
Specializes in Property Management Orange County Ca.


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What my clients are saying  

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

5 reviews 5.0 star rating 1/21/2016 I was tired of using a large management team to manage my investment property. I felt I was always on the back burner. I was recommended to Tony from a business associate, he assured me I would be very pleased. Well that was an understatement, Tony is amazing. He's above all honest and always available for my concerns. I'm not as well versed as other investors with property management and maintenance and tenant relations, Tony has been an excellent partner and has guided me through quite a bit of needed repairs and worked far beyond what was expected to help turn my little investment into quite a prosperous investment, If what your looking for is prompt return calls, honest direction and someone very knowledgeable with general contractors and real estate laws, Tony is your man. Angela

 

~ Angela

"10 out of 10 I am so Happy Since I left my old company and I joined AD Cantelmo Property Co I am stress free I live in a different state and this company watches my house and always Mr Tony Cantelmo is on top of things I really want to thank you for what you do for me and I would really Recomend this Company to any and every one Thank You again. Shawn" ------------------- "I need to trust the people I work with and I trust Tony. He stays on tops of things, communicates well, and gets things done. He not only gets things done but he gets things done the right way. Jim"

 

~ Shawn

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